De-Escalation Program Manager
UCSF Campus and Health
San Francisco, California 94012

Job Description

Job Summary
The De-Escalation program is intended to provide support to an environment of open and respectful communication and problem-solving between and among clinical treatment teams, patients, and their families.

Healthcare systems may not allow adequate access to, nor be adequately responsive to Black, Indigenous, and People of Color and other groups. This may include people living in under-resourced settings who are managing in the face of tremendous stressors. Add to this, encounters with the healthcare system can be extremely stressful as patients and families are attempting to cope with the stress of medical illness and treatments.

As health care providers, we want interventions to be conducive to a safe, respectful, and healing environment. But without awareness of our potential biases and humility in our interactions with patients and families, we might unwittingly contribute to their stress, to re-traumatization, and to challenging interactions.


The Mission Bay Hospitals are comprised of the UCSF Benioff Children's Hospital, UCSF Betty Irene Moore Women's Hospital, and the UCSF Helen Diller Comprehensive Cancer Center. This position works in all three, including the pediatric emergency department.

The De-Escalation Program Manager will lead an inter-professional team and processes that will support patients, families, and the clinical team to approach challenges in a safe, equitable, trauma-informed framework and reduce the need for de-escalation and utilization of security and law enforcement.

Ensures that our safety and support efforts are grounded in anti-racist philosophy and methodology and are trauma-informed. Leads efforts to ensure partnership among leaders that help build our institutional capacity for racial humility and trauma-informed approaches to support and safety, as well as collaborating with external partners and resources that may help address the needs of populations for whom safety calls are disproportionately made.
Required Qualifications
  • Five years relevant work experience; or equivalent combination of education/experience
  • One year experience providing crisis-based mental health services with children, adolescents, and families
  • Master's Degree in related area such as social work, psychology, family counseling, human services, etc
  • Bachelor's Degree in Nursing, other healthcare profession, or a combination of comparable clinical education and/or experience
  • Experience or certification in treating and recognizing intimate partner violence, trauma, and attachment disruption
  • Experience working with children and adolescents with severe acute and/or chronic physical illness and disabilities
  • Experience in de-escalation techniques that use trauma-informed care and community engagement
  • Experience working as part of a behavioral rapid response team (BRRT) or managing/leading it
  • Experience in developing and implementing trauma-informed treatment plans and services
  • Experience working with multi-disciplinary teams
  • Grounded in anti-racism principles, and have experience in promoting equity within their institution/ organization
  • Experience (internship/career) in a healthcare and/or mental health
  • Knowledgeable about mandated reporting parameters and LPS hold qualifications
  • Knowledgeable in developmentally appropriate de-escalation strategies/anxiety-reducing techniques
  • Advanced skills to influence and persuade staff, management, and clinicians at all levels and across departments
  • Advanced knowledge and understanding of clinical counseling principles, methods, procedures, and standards
  • Advanced knowledge of legal and ethical issues related to patients' rights
  • Advanced ability to develop and present educational programs and/or workshops
  • Advanced problem-solving and critical-thinking skills
  • Advanced verbal and written communication with the ability to influence and persuade
  • Ability to work in a highly collaborative manner with diverse client groups
  • Demonstrated ability to react immediately, yet calmly, to crisis situations and quickly build rapport with persons in crisis; ability to maintain professional boundaries and be able to effectively manage high levels of stress
  • Demonstrated skills and abilities in providing and managing to children, adolescents, and families who are experiencing emotional dysregulation or are in crisis; ideally would have experience utilizing Motivational Interviewing interventions with youth and families
  • Skills associated with program development and implementation
  • The flexibility to orient and work at all UCSF Health locations
Preferred Qualifications
  • Licensed in a behavioral health counseling discipline (Licensed Psychologist, LCSW, LMFT, LMHC, LPCC, LPC)
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.
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Employment/Position Type:

Full Time
Date Posted : 11/04/2021